Privacy Policy BK4 —
Data Protection Your Privacy

Welcome to the bk4 Privacy Policy. This document has been carefully prepared to ensure that you, as a player and user of the bk4.wine platform, fully understand how we handle your personal information with responsibility and transparency.

Bk4 is an online entertainment platform operating under strict international data security standards. We understand that your trust is our most valuable asset, and the protection of your personal data is a non-negotiable priority in every aspect of our operations.

This Privacy Policy applies to all personal information collected through the bk4.wine website, the bk4 mobile app, customer support channels, and all other interactions between you and the bk4 platform. By using any bk4 service, you acknowledge that you have read and understood this policy.

Bk4 collects various categories of information to enable us to provide you with a safe, efficient, and personalized service. Below is a summary of the data categories we collect and their purposes:

We do not collect sensitive information such as medical records, political views, or religious beliefs unless specifically required by applicable law.

Your personal data is collected through several key channels within the bk4 ecosystem:

• Account Registration: When you register at bk4.wine, you provide basic information such as your name, email, phone number, and banking details required for account verification.
• KYC Process: To meet compliance requirements, you are required to upload identity verification documents such as a copy of your MyKad or passport and proof of residence.
• Financial Transactions: Every deposit and withdrawal you make via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, or ShopeePay generates a transaction record that is stored securely.
• Platform Activity: The bk4 system automatically records technical information such as your IP address, device type, and gaming activity for security purposes.
• Customer Support Interactions: Every inquiry, complaint, or communication you send via live chat or email is retained for reference and service improvement purposes.
• Cookies and Similar Technologies: The bk4 platform uses cookies and tracking technologies to enhance the user experience and understand platform usage patterns.

Bk4 has never purchased or obtained your personal data from third-party sources without your knowledge and consent.

Bk4 uses collected personal data solely for lawful and legitimate purposes. Every use of data is based on a clear legal basis, whether contractual compliance, legitimate interest, or legal obligation:

• Verifying player identity through a thorough KYC process and compliance with Anti-Money Laundering and Counter Financing of Terrorism (AMLCFT) requirements.
• Fast and secure processing of deposits and withdrawals across a range of supported payment methods.
• Player account management including password recovery, information updates, and dispute resolution.
• Detection and prevention of fraud, account hacking, money laundering, and platform abuse.
• Important account-related communications including transaction notifications, security alerts, and policy updates.
• Continuous improvement of the bk4 platform based on usage pattern analysis and player feedback.
• Compliance with reporting requirements and record-keeping obligations set by the relevant regulatory bodies.

If bk4 wishes to use your data for purposes other than those stated above — such as direct marketing — we will obtain your explicit consent before any such use takes place. You may withdraw marketing consent at any time through your account settings.

Bk4 does not sell, rent, or disclose your personal data to third parties for commercial marketing purposes. However, there are limited situations in which data disclosure may occur:

• Trusted Service Providers: bk4 works with carefully selected service providers such as payment processors, KYC verification service providers, and security analytics platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.
• Legal Requirements: bk4 will disclose your personal data to the relevant authorities when required by a court order, warrant, or valid legal obligation. We will notify you of such disclosure to the extent permitted by law.
• Fraud Prevention: In cases where there is strong evidence of fraud or money laundering, bk4 reserves the right to share necessary information with the relevant investigative authorities.
• Business Transfers: In the event of a merger, acquisition, or transfer of bk4 business assets, player data may be transferred as part of that process. Players will be notified in advance and given the option to request account deletion.

In all cases of disclosure to third parties, bk4 ensures that the receiving party adheres to data protection standards equivalent to or stricter than those we uphold.

Bk4 invests seriously in data security infrastructure to ensure your personal information is always protected against cyber threats, unauthorized access, and data breaches:

• All data is stored on secure servers protected with military-grade AES-256 encryption.
• The connection between your device and the bk4 platform is fully protected with the latest TLS 1.3 protocol.
• Two-factor authentication (2FA) is available for all accounts as an additional layer of protection.
• Continuous 24/7 security monitoring to detect any suspicious activity.
• Penetration testing is conducted regularly by independent security experts to identify and address system vulnerabilities.
• Encrypted data backups are stored at physically separate locations to ensure service continuity.

Your personal data is retained for as long as necessary to fulfil the purpose of collection or applicable legal requirements. Generally, active account records are kept for the duration the account is active plus 7 years after account closure for financial regulatory compliance. Once the retention period ends, your data will be securely deleted or anonymised.

The bk4 platform uses cookies and similar tracking technologies to improve the user experience, ensure session security, and understand platform usage patterns. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session management and security. They cannot be disabled as they are essential to platform operations.
• Preference Cookies: Saving your preferences such as language, currency, and display settings to enhance your experience on future visits.
• Analytics Cookies: Helping us understand how players use the platform for improvement purposes. Data collected is non-personally identifiable.
• Security Cookies: Helping detect and prevent fraudulent activity and unauthorised access attempts to player accounts.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the bk4 platform and your gaming experience. We recommend keeping essential cookies enabled for the best experience.

Bk4 respects your rights as the owner of your personal data. You have the following rights, which you may exercise at any time:

• Right of Access: You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 30 calendar days.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request immediate correction. You may also update certain information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer needed for its original collection purpose. This right is subject to record-keeping requirements mandated by law.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your personal data while a dispute is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another platform.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing or profiling analytics purposes.

To exercise any of the rights above, please contact the bk4 Privacy team via live chat or email. We will acknowledge receipt of your request within 72 hours and resolve it within the stipulated timeframe.

The bk4 platform is strictly for individuals aged 18 and above. bk4 does not intentionally collect, process, or store any personal data from individuals under the age of 18.

If bk4 discovers that personal data of a minor has been collected inadvertently, we will immediately take the following steps:

• Suspending the account immediately while an investigation is conducted.
• Deleting all personal data related to the minor from our systems.
• Refunding any funds that may have been deposited into the account.
• Reporting the incident to the relevant authorities where required.

Parents or guardians who suspect their child may have registered an account at bk4 without permission should contact our support team immediately. We will respond promptly and without question to resolve the situation.

Bk4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. All amendments will be published on this page with a clear update date.

If the amendments made are material and directly affect how we use your personal data, bk4 will notify you via your registered email or in-platform notification before the changes take effect. This gives you sufficient time to review the updates.

Your continued use of the bk4 platform following any amendments to this Privacy Policy constitutes your acceptance of the latest updated version. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data in accordance with the procedures set out.

If you have any questions, concerns, or requests regarding this Privacy Policy or how bk4 handles your personal data, our Privacy team is always ready to assist you.

You can reach us through the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the bk4.wine platform — the fastest way to get an immediate response.
• Email: Send your written enquiry to [email protected] — we aim to respond within 24 hours on business days.

When contacting us regarding privacy, please include your account username (not your password), the specific details of your query or request, and the best way for us to reach you. This helps us process your request more quickly and efficiently.